Everything You Need to Know About VoIP Fraud

Voice over Internet Protocol has become the ultimate tool for communication in today’s world of business, but it has also become a new target for cyber criminals. Since with VoIP voice is transmitted as data, the risk of digitized data being heard and intercepted by unauthorized people increases. That’s why it’s important to know the risks of VoIP fraud and what you can do to avoid such circumstances. Here are the critical points you need to always keep in mind.

VoIP Fraud is on the Rise

International and domestic voice over IP fraud cases have increased in recent years. In fact, research shows that it has significantly increased by 40 percent over the last several years in some countries. According to IT experts, it is expected to grow further as hackers become more knowledgeable and continue to discover new tactics, from password scanning to access stimulation. In general, the rising number of voice over IP fraud cases has become the biggest reason why businesses and establishments in Singapore take the necessary precautions to keep their network secured all the time.

An Unsecured Network is Going to be Costly

Unfortunately, only a small fraction of businesses in Singapore are prepared for a sophisticated system attack. The bottom line is, when someone breaks into a PBX network, the intruder can quickly make outgoing calls to different destinations, which can be very costly to the network owner. Hackers can program the network to start making various calls at the same time, even leaving them open for hours. By time you catch the anomaly, it might have already resulted to extremely high bill. Make sure that your network is locked down and that access is monitored accordingly.

Updated Systems are Less Vulnerable

Hackers use known exploits on specific devices; therefore, make sure that your VoIP network is automatically updated with the latest releases for voip in Singapore that add a new layer of security features or patch vulnerabilities. Most likely, the latest updates fix known security exploits that a cyber intruder may try to capitalize on.

Now is the Best Time to Start Securing

Do not commit the same mistake that many businesses in Singapore have done: wait until they have been targeted by fraud before locking down their network. Secure your voice over IP network and integrate a fraud detection programme before even the slightest sign of fraud arises. Just because you have not been a victim of such thing yet does not mean you are perpetually safe.

How to Avoid VoIP Security Issues

Voice over IP is a new type of internet application, but ultimately it is another data delivered using the internet. Many security measures used today to protect plain text applications—from FTP and telnet to e-mail, instant messaging and Web—can be used to secure VoIP network.

Get a Monitoring System

Keep in mind that unfortunate things do happen, regardless of how secure your system is or how much you have prepared for unexpected incidences. If a cyber attack occurs, it would be extremely helpful to have some sort of notification system, so that preventive actions can be executed immediately and avoid further damage. One ideal solution is a real-time alert system that will notify you when there is any abnormal or suspicious network activity. Even better, look for a plan that will allow you to customize the alerts—for example, alerts sent by IP source or jurisdiction—in order to get a more comprehensive plan that meets your needs.

Lock Down Voice Servers

Lock down servers physically and logically for the admin. Allow only the administrators to have access to the servers to limit the possibility of unauthorized access. For further security, use domain restrictions and two-factor authentication for admin access, including access to credentials and configuration files.

Configure User Profiles and Dial Plans

Take advantage of the built-in security features of your voice over IP system. Most VoIP in Singapore have security features such as control in voice network access by device certificate and/or with username and password and restriction of types of calls by user, device and other criteria.

Encrypt Sensitive Data

Use encryption by device, segment or user, but avoid encrypting indiscriminately as it can result in network latency. Ask your service provider to encrypt the signalling with Session Initiation Protocol (SIP) over Transport Layer Security (TLS). Encrypt voice packets, as well, with protocols like SRTP and your network connection with VPNs to ensure security round the clock.

Assess Security Measures

If you are using security applications and firewalls to protect your network from cyber attacks, make sure to evaluate your security system’s effectiveness periodically. If a third party is handling your VoIP system, ask them to perform a security test to spot possible vulnerabilities within the system.

Educate Your Staff

Understanding why you need to implement certain security measures and restrict access to your VoIP network is a good start in defending your system against cyber attacks, but that’s no silver bullet. Aside from securing against technical attacks, organizations and businesses also need to train employees and staff how to detect threats like vishing—an engineering scam whereby attackers attempt to steal sensitive information via phone calls.

Overall, the most important thing is that you take the necessary precautionary measures to keep your network secured. VoIP in Singapore makes business operations more convenient, but it is your responsibility to protect your system and your business’ reputation in terms of reliability and security, so that your clients never have to worry.

How to Use Body Language to Build Trust


Trust is the core foundation of any relationship, may it be professional or romantic relationship. When you want to be trusted, you need to show them that you are trustworthy. If you want a customer to buy your product, gaining your buyer’s trust should come first before you present your offer. If you want your partner to trust you, you need to show him or her that you are honest and is worthy of their trust.

Aside from not lying, the best way to earn people’s trust is through body language. Since we communicate not only in words but also in actions, it’s essential to be aware of how you present yourself to others in the way you move and act. Here are some ways to use body language to instil trust in your personal and professional relationships.

  1. Avoid Using Your Phone

Eye contact helps build trust because it shows that you’re genuinely interested to listen to the person, but that’s hard to do if you’re constantly on your phone. Listen intently not just with your ears, but with your eyes as well. Not only will it allow you to earn the person’s trust, but also be able to respond to the other person appropriately.

  1. Touch Appropriately

If you say sorry, but do not have any body language, it’s easy to assume that you’re not sincere. Likewise, to show support to a friend, a quick hug or a light touch on the hand shows your genuine empathy than just mere words. Just be careful in using this tactic in the workplace. Unless the person is really close to you and is not your boss, avoid physical contacts because even casual touches can easily be misinterpreted to something inappropriate.

  1. Uncross Your Arms

Perhaps, you’re crossing your arms because you feel cold, but it’s a gesture that makes you look closed and unapproachable. The action unknowingly conveys a negative message, because you have positioned your body in a defensive manner; therefore, blocks your way to earning a person’s trust. Position your body in such a way that conveys openness, so you’ll appear welcoming of other people’s thoughts.

  1. Smile and Nod

Smiling and nodding while listening to someone indicates that you’re interested in what the person is saying. Non-verbal feedback like this encourages the person to share more, because he or she knows that you’re listening. Just make sure not to overdo it, or you’ll look less genuine.

Once you have mastered these body languages, it’s easier to earn people’s trust. They will see you as a genuine person who interested in knowing them better.

5 Amazing Architectural Structures in Asia


When we think of architecture in Asia, the first things that often come to mind are old monuments and temples, which is understandable—after all, the continent is decked with some of the world’s oldest structures.

However, in the last few decades, we’ve erected awe-inspiring architectural wonders across the region—buildings that shine in their own magnificence and serve as symbols of modernization. These unique and modern structures are exemplary examples of contemporary methods of construction, and they represent sights to behold that you shouldn’t miss in your life.

Here, we’ll bring you closer to these one-of-a-kind structures and give you five more reasons to travel Asia.

  1. Henderson Waves, Singapore

Certainly one of the most, if not the most, beautiful bridge in the world, the Henderson Waves of Singapore is an architectural structure that impresses people with its appearance and the view it provides. Also known as the highest pedestrian bridge, its 274-metre long body is made of wood and steel, which combines in a way that mimics the look of the waves.

  1. Banpo Bridge, Seoul

Another spectacular bridge, Banpo Bridge in Seoul beautifully hovers over the Han River while connecting the districts of Yongsan and Seocho. Visit Banpo Bridge at dusk and witness a dazzling show of water, lights and music that is the Moonlight Rainbow Fountain.

  1. Suvarnabhumi Airport, Bangkok

This 7,400-acre Thai masterpiece is truly massive, and even more remarkable for having been built with a low energy consumption design. The airport’s roof is designed to allow natural light to stream in, reducing usage of artificial lighting. Made from laminated steel and glass, it also insulates the interiors of the building against solar heat, reducing air-conditioning costs without compromising passengers’ comfort.

  1. ArtScience Museum, Singapore

ArtScience Museum’s magnificence comes from both its exhibits and architectural structure. The latter is because of the building’s unique structure, which was specifically designed to represent Singaporeans’ welcoming hands. The building can be viewed as a combination of two hands or ten fingers.

  1. Petronas Towers, Kuala Lumpur

Towering at 1,483 feet, these skyscrapers are the tallest twin buildings in the world—so tall, in fact, that it’s visible from practically any point in Kuala Lumpur. The aesthetic design, which is inspired by Islamic art, gives honour to the country’s Muslim heritage. If you’re not afraid of heights, head up to the glass sky bridge on the 41st floor of the towers, which connects the two building, for a panoramic view of the entire city.

These are just five of the so many impressive modern architectures of Asia—iconic structures that represent Asian talents and innovations in the world of architecture.